Orders
Below are some of are common questions about orders
Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address, select a payment method, and confirm. We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
We support Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely in USD for US customers or EUR for European customers. No cash on delivery is available.
Yes, if your order hasn't shipped yet. Contact us at help@urosecare.com within 2 hours of purchase. Once shipped, modifications aren't possible, but you can refer to our returns policy.
Once shipped, you'll receive a tracking email with a link. You can also log into your account on our site to view status. Typical carriers include USPS for US and DHL/PostNL for Europe.
If there's a problem (e.g., wrong item or damage), contact help@urosecare.com within 7 days of delivery with your order number and photos. We'll resolve it promptly.
- Currently, we focus on US and European markets, but we ship worldwide. Additional duties may apply; check during checkout.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
For US orders: 3-7 business days (standard) or 1-3 days (express). For Europe: 5-10 business days (standard) or 2-5 days (express). Times start after processing (1-2 days). Delays may occur due to customs in Europe.
US: Free on orders over $60 USD; otherwise $5.99 USD standard. Europe: Free over €60; otherwise €7.99 standard. Express options start at $12.99 USD/€. Costs are shown at checkout.
Yes, all orders include tracking. You'll get an email with the tracking number once shipped. Use it on the carrier's site (e.g., USPS, DHL).
We offer a 30-day return window for unopened, unused products. Contact help@urosecare.com for a return label. Refunds are issued to original payment method within 5-10 days after we receive the item. Shipping costs are non-refundable.
Yes, within 30 days for a different size or variant (if available). Email help@urosecare.com with your order details. We'll provide instructions; you cover return shipping, but we ship the exchange free.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product). We provide prepaid labels for US/EU in such cases.
- Contact us immediately at help@urosecare.com with your tracking number. We'll file a claim with the carrier and reship or refund as needed.
Products
Below are some common questions about our products
It's ideal for all women seeking gentle cleansing, pH balance, and hydration in their daily routine. Friendly for sensitive skin, free from harsh chemicals, sulfates, synthetic fragrances, and dyes. Perfect for various lifestyles, from office to gym. If pregnant or with specific health conditions, consult a doctor before use.
Key ingredients include Geranium, Chrysanthellum, Honeysuckle, Tea Tree, and Salvia plant extracts. These natural elements gently cleanse, nourish the skin, help control odor, and provide hydration. For the full ingredient list, refer to the product packaging.
Yes, it uses plant extracts for gentle cleansing and pH balance, helping control odor while providing long-lasting hydration. It's suitable for sensitive skin and won't cause dryness or irritation.
Urose Herbal Feminine Wash is formulated to match the natural pH of women's intimate area (around 3.8-4.5), helping maintain a healthy balance and prevent bacterial growth. For exact values, refer to product testing reports.
Yes, it's designed for daily use and is gentle on sensitive skin. If you have allergies, patch test first. No known side effects, but stop use and seek medical advice if redness or discomfort occurs.